Service Policy

Last updated: March 2026

1. Service Overview

At Velimiora, we are committed to providing exceptional service for all your lighting needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

  • Email: ask@velimiora.com
  • Phone: +447956463381
  • Address: 26 Coolgardie Ave, London E4 9HP, UK

2.2 Support Hours

Our customer support team is available:

  • Monday to Friday: 9:00 AM - 6:00 PM GMT
  • Saturday: 10:00 AM - 4:00 PM GMT
  • Sunday: Closed

3. Lighting Installation Services

3.1 Available Services

  • Professional wall light installation
  • Electrical wiring and connection
  • Light fixture replacement
  • Dimmer switch installation
  • Smart lighting setup
  • Safety inspections

3.2 Service Timeframes

Standard installation services typically require:

  • Initial assessment: 1-2 business days
  • Basic installation: 2-3 hours per fixture
  • Complex installations: 1-2 business days
  • Smart system integration: 2-4 business days

4. Warranty Services

4.1 Standard Warranty

All wall lights purchased from Velimiora come with:

  • 30-day satisfaction guarantee
  • 2-year warranty against manufacturing defects
  • Free replacement parts (within warranty period)
  • Professional repair service coverage

4.2 Extended Warranty

Optional extended warranty services include:

  • 5-year extended protection
  • Priority repair service
  • Annual maintenance check
  • Discount on future installations

5. Professional Services

5.1 Design Consultation

  • Lighting plan development
  • Product selection assistance
  • Technical specifications review
  • Virtual design consultation
  • On-site assessment

5.2 Additional Services

  • Lighting control programming
  • Energy efficiency assessment
  • Regular maintenance plans
  • Emergency lighting solutions

6. Service Pricing

6.1 Assessment Fees

  • Basic consultation: Free
  • On-site assessment: £50
  • Detailed lighting plan: £150
  • Technical consultation: £75/hour

6.2 Installation Costs

  • Standard installation: £75-150 per fixture
  • Complex installation: £200-400 per fixture
  • Smart system integration: Quote based on project

7. Quality Assurance

Our commitment to quality includes:

  • Professional installation by certified electricians
  • Compliance with UK electrical standards
  • Post-installation testing and verification
  • Customer satisfaction follow-up
  • Regular staff training and certification

8. Service Requests

8.1 How to Request Service

  1. Contact our support team via phone or email
  2. Describe the service needed
  3. Receive a preliminary assessment
  4. Schedule service appointment
  5. Approve service quote

8.2 Required Information

  • Product model and purchase details
  • Installation location specifications
  • Detailed description of requirements
  • Preferred service timeline
  • Property access information

9. Service Guarantees

We stand behind our services with:

  • 90-day warranty on installations
  • Satisfaction guarantee
  • Professional workmanship
  • Genuine parts and materials
  • Fully insured service

10. Updates to Service Policy

Velimiora reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.