Shipping Policy

Last updated: March 2026

Free UK Mainland Delivery

At Velimiora, we are pleased to offer complimentary shipping on all orders within UK mainland. Our commitment to exceptional service extends to our delivery options:

  • ✓ Free standard delivery (3-5 working days)
  • ✓ No minimum order value required
  • ✓ All items shipped from our London warehouse
  • ✓ Professional courier service via DPD or Royal Mail

Delivery Timeframes

We process all orders with utmost care and attention to detail:

  • • Order processing: 1-2 working days
  • • Standard delivery: 3-5 working days
  • • Express delivery: Next working day (when ordered before 2 PM)

Note: During peak periods or bank holidays, delivery times may be slightly extended.

Order Tracking

Track your order every step of the way:

  • 1. Confirmation email sent immediately after order placement
  • 2. Processing notification when your order is being prepared
  • 3. Shipping confirmation with tracking number
  • 4. Regular updates through courier's tracking system

For any queries about your delivery, please contact us at ask@velimiora.com or call +447956463381.

International Shipping

We currently offer international shipping to selected European countries:

  • • European Union: 5-7 working days
  • • Switzerland & Norway: 7-10 working days

International shipping costs are calculated at checkout based on destination and package weight. All applicable customs duties and taxes are the responsibility of the recipient.

Special Handling

Our lighting products receive special care during shipping:

  • • Custom protective packaging for each item
  • • Fragile handling labels on all packages
  • • Insurance included on all shipments
  • • Signature required upon delivery

Delivery Information

To ensure smooth delivery of your order:

  • • Provide accurate delivery address and contact details
  • • Include any special delivery instructions at checkout
  • • Ensure someone is available to receive the package
  • • Inspect the package upon delivery for any damage

Contact Us

For any shipping-related queries, please don't hesitate to contact us:

  • 📍 26 Coolgardie Ave, London E4 9HP, UK
  • 📞 +447956463381
  • ✉️ ask@velimiora.com

Our customer service team is available Monday to Friday, 9:00 AM - 5:30 PM GMT.